FREQUENTLY ASKED QUESTIONS
1. How do I become a Wholesale Customer?
Please complete this registration form. You must have a registered business tax ID number to purchase from VTCo. Wholesale (see #9).
2. What is the minimum order?
There is currently no minimum order for opening orders or re-orders.
3. What methods of payment are accepted?
VTCo. Wholesale accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. All opening orders are Credit Card terms. All accounts are credit card terms until credit is established and application is processed. Credit application is available here.
4. I am having difficulties logging into the VTCo. Wholesale website.
Please make sure you are entering your complete email address as the Username. For password help, please click "Forgot password?" in the log-in box. Follow prompts. If you are still experiencing difficulties, please contact us for additional assistance: email@example.com or 800.735.5354. Please provide the full email address, customer number, full business name and phone number for faster service.
5. Do you Dropship?
Dropship services are available with minimum order requirements. Please see Terms of Sale for additional information.
6. How do I return items that are not damaged?
Please return the unmarked, originally packaged items to VTCo. Wholesale for a refund (minus shipping & handling). Returned items must arrive as originally packaged, free of pricing, writing, or any other marks. Returns must be approved by VTCo. Wholesale within 10 days of delivery. RA # will be provided for reference.
7. How do I return items that are damaged?
Please contact VTCo. Wholesale with the product number and a description of the damages within 10 days of delivery.
8. The pricing shown online is different than in my catalog.
Online pricing reflects the most recent price. It should reflect pricing as published in the newest wholesale catalog. Pricing is subject to change.
9. Why do you need a copy of my Resale Certificate?
This policy is in place to protect VTCo. Wholesale as well as our valued retailers. Merchandise purchased must be for use in manufacturing or resale. All accounts must have a city or county privilege license and have a state tax certificate to operate as a retailer, wholesaler or manufacturer. VTCo. Wholesale requires documentation to verify a business as wholesale pricing is to trade only.