TERMS OF SALEOUR GUARANTEE
As always, our company is dedicated to providing our customers with unconditional and complete satisfaction. If for any reason you are not delighted with an item, you may return it within 30 days for an exchange, store credit or full refund. (Please refer to the Returns/Exchange Policy section for details).
WHOLESALE ACCOUNTS ARE REQUIRED TO HAVE A RE-SALE TAX CERTIFICATE ON FILE WITH VICTORIAN TRADING CO./WHOLESALE PRIOR TO PLACING ORDERS.
No order minimum.
VICTORIAN TRADING CO. accepts the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER. All international orders must be paid with wire transfer or credit card.
CREDIT APPLICATION POLICY
Credit applications are available upon request. Processing time is approximately 2-3 weeks. All trade references provided must be companies from which you have ordered within the last year, and are presently on Net-30 terms. All applications must include an authorized signature of the person(s) guaranteeing payment. Net-30 terms are available with approved credit. All Net 30 invoices must be paid with check or money order only. If Net-30 terms are not approved orders may be pre-paid with company check or credit card. Click here for a Credit Application.
RETURNED CHECKS & STOP PAYMENT CHECKS
A $30 fee will be charged to your account for each NSF or Stop Payment check. We do not accept post-dated checks.
A monthly charge of 1.5% will be charged to your account for late payments, delinquent payments will be submitted monthly to GAIN, (Gift Associates Interchange Network-a gift industry credit reporting agency). VICTORIAN TRADING CO. is a Commercial Claims, Inc. subscriber.
To assist in reducing shipping costs, items that are readily available at time of order will be shipped immediately. Back-ordered items will ship when a total of $20.00 or more is accrued. Should an item be out of stock or discontinued, we will substitute it with a similar item of equal or greater value unless otherwise indicated. Additional items cannot be added to existing backorders.
VICTORIAN TRADING CO./WHOLESALE must authorize all returns. Unauthorized returns will be subject to a 20% restocking fee. All returned product must be in the original packaging, and free of any writing, pricing, or any additional marks. Customized type design will be left to the graphics artist's discretion and unless type is errored, is non-returnable. All returns must be sent to VICTORIAN TRADING CO./WHOLESALE in a prepaid shipment. All returns must be clearly marked with return authorization number, and contain an original and/or copy of packing slip or invoice. It is advisable for your own protection to return parcels prepaid via UPS or insured parcel post and obtain a receipt from the carrier as proof of return. No COD packages will be accepted. No returns will be authorized past 30 days from receipt with the exception of holiday merchandise qualifying for our No Risk Guarantee.
Though we make every attempt to avoid errors in pricing and product information, should a mistake occur, we reserve the right to correct it, and we apologize for any inconvenience this may cause.
SPECIAL NOTES ABOUT OUR COMPANY, OFFERS & PRODUCTS
All prices are per unit unless specified. All prices, policies and terms are subject to change without notice.
Please allow an average of 10 business days for delivery of order. Custom printed materials may require 3-6 weeks for delivery. Merchandise shipped directly from the manufacturer (display fixtures & framed prints) may require 6-8 weeks for delivery. Our preferred shipping method is UPS.
SHIPPING & HANDLING
All orders are FOB Lenexa, Kansas, USA. Special shipping offers are not applicable to oversized merchandise, display units, or orders shipped outside the Continental U.S.
DELIVERY WITHIN CONTINENTAL UNITED STATES
*Shipping chart shown at checkout.
DROP SHIP CAPABILITIES
VICTORIAN TRADING CO./WHOLESALE has the ability to drop ship wholesale items. Each drop-ship order is subject to a $15.00 service fee per address in addition to regular shipping charges. Regular shipping charges include $19.95 for any drop ship orders under $100.00. Special shipping offers are not applicable to drop-ship orders. Drop shipping is only available within the United States. Drop-ship items are not to be returned to VICTORIAN TRADING CO./WHOLESALE without authorization. All drop ship returns must arrive pre-paid from an existing VICTORIAN TRADING CO. wholesale customer. VICTORIAN TRADING CO./WHOLESALE will coordinate the return of drop ship items with the existing VICTORIAN TRADING CO./ WHOLESALE account only. VICTORIAN TRADING CO./WHOLESALE is not responsible for shipping on returns that result from a change of mind, wrong shipping address, or customer refusal.
DELIVERY TO HAWAII, ALASKA, PUERTO RICO & CANADA
All shipments will be charged the actual postage as determined by weight. $30 Minimum Charge. Additional taxes & duty may apply to Canadian Shipments. Charges will be billed separately, once merchandise has been packaged and weighed. All shipments will ship via Air Parcel Post (or UPS Standard to Canada). These shipments do not qualify for express shipment or free shipping offers.
Foreign shipments will ship via Air Parcel Post (or UPS Standard to Canada), and will be charged the actual postage as determined by weight plus $10 handling fee. Foreign shipments do not qualify for express shipment or free shipping offers.
DISPLAYS & OVERSIZED MERCHANDISE
Oversized items and display units are subject to extra fees, assessed in addition to the standard delivery charge. Applicable products will be noted in the catalog ($xx.xx additional shipping) next to the item and will ship only within the Continental United States.
PRODUCT AND SHIPPING CLAIMS
Any missing, damaged or defective item must be reported within 7 days of receipt of order. Damaged items reported after 30 days of receipt are replaceable at the discretion of the Wholesale Division. If item arrived damaged due to shipping you must retain the item and all original packing materials for inspection by UPS.
IMAGE LICENSING AND USAGE
All works, images and compilations created and owned by VICTORIAN PAPER CO. dba VICTORIAN TRADING CO. are protected under U.S. and International Copyright Law. Use of images and compilations must be pre-approved and are subject to licensing and usage fees. Please direct all inquiries to VICTORIAN TRADING CO./WHOLESALE.
PLEASE SUBMIT ALL ORDERS & PAYMENTS TO:
VICTORIAN TRADING CO.- 15600 W. 99TH STREET - LENEXA, KANSAS 66219
ALL OTHER CORRESPONDENCE AND RETURNS SHOULD BE ADDRESSED TO:
VICTORIAN TRADING CO. - 15614 W. 99TH STREET - LENEXA, KANSAS 66219
ADDITIONAL INQUIRIES AND ORDER PLACEMENT MAY BE DIRECTED TO:
VICTORIAN TRADING CO./ WHOLESALE DIVISION